Pawkart — Privacy Policy

Effective Date: 11 December 2025

Pawkart ("we", "our", "us") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile application (“App”), where we offer pet-related products such as dog food, clothing, accessories, and more.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, delivery address.
• Order & Payment Information: Order history, transaction details (payments are processed by third-party gateways).
• Technical & Usage Data: Device type, OS version, IP address, crash logs, app usage analytics.
• Location Data: If permitted, for delivery and service accuracy.
• Communication Data: Customer support messages, queries, reviews, and feedback.

2. How We Use Your Information

• To process orders and ensure delivery.
• To verify payments and manage billing.
• To personalize your shopping experience.
• To improve the App and provide customer support.
• To send notifications or promotional updates (only if you permit).
• To comply with legal and security requirements.

3. Sharing Your Information

We may share your information with:

• Delivery Partners: For fulfilling orders (name, address, phone number).
• Payment Gateways: For processing payments securely.
• Analytics & Cloud Service Providers: To improve performance and stability.
• Legal Authorities: When required by law or legal processes.

4. Cookies & Similar Technologies

We may use cookies, device storage, and analytics tools to improve app functionality and user experience.

5. Your Rights & Choices

• You can view or edit your profile details within the App.
• You can opt out of marketing notifications anytime.
• You may request access, deletion, or modification of your personal data (subject to legal requirements).

6. Data Security

We use industry-standard security safeguards, including encryption and secure servers. However, no system is 100% secure and we cannot guarantee absolute protection.

7. Children’s Privacy

We do not knowingly collect personal information from children under 13. If you believe such data has been provided, please contact us to remove it.

8. Third-Party Links & Services

The App may include links or services operated by third parties (such as payment gateways). Their privacy policies apply when you interact with them.

9. Data Retention

We retain your information for as long as necessary to provide services, comply with the law, or meet business requirements. Order and billing records may be stored longer due to tax and accounting regulations.

10. Rights Under Region-Specific Laws (GDPR / CCPA)

You may have additional rights depending on your region, including data access, portability, restriction, or deletion rights. Contact us to exercise these rights.

11. Changes to This Policy

We may update this Privacy Policy occasionally. Major updates may be notified through the App or email.

12. Contact Information

If you have any questions or concerns about this Privacy Policy, contact us:

• Email: info@pawkart.com (replace with your actual email)

Thank you — Pawkart Team